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Section: IT & Internet Vacancy 420 |
| Post:Spanish Technical Support
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Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Southampton
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| The announcement text: |
Spanish Technical Support Agent
The aim is to provide 100% total customer satisfaction, by giving technical eSupport via phone, fax and email. Creating and maintaining call histories, you`ll be expected to take total ownership of your customer`s problem whilst contributing to the overall team goals and objectives.
We ask that you bring an interest in technical Support, with strong hardware PC skills together with fluency in English and Spanish
An energetic team player, you`ll have excellent communication and listening skills backed with a confident, professional telephone manner.
Job Responsibilities
Providing first level Technical Support via Telephone and E-mail for Hardware products
Problem determination and support on difficulties encountered with pre loaded operating systems and software.
Assist with Hardware problem determination throughout the Warranty Period
Escalate to second Level Support when necessary ensuring Service Level Agreement`s( SLA`s) are met and customer deadlines maintained when escalating a case.
Maintaining excellent time keeping practices and attendance.
2. Terms & Conditions
Location - Greenock, near Glasgow, Scotland
Salary - Ј15,000
Company will assist with relocation*transport where required
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| Contact information |
| Employer: |
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| Email: |
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| Phone: |
0131 555 0284
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Publication date: 2009-03-23 03:14:35
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